Need To Move? We've Got The Van!"

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Welcome to City2City Removals Services

One Stop Destination For Your Moving

  • Call Us Today: 07538115924
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FAQs

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FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions Please find an answer to most common questions asked by customers about our man and van, removals service we provide.

  • Find an answer to your question by our FAQ category.
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FAQs

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We’ve gathered all the essential information you need to make your move simple and stress-free. From booking and payments to packaging materials and insurance, find clear answers to the most common questions our customers ask. Browse through the topics below and get the guidance you need for a smooth moving experience across the UK.

Please Choose the Topic for Which You Need an Answer

QUOTATIONS
BOOKINGS
PAYMENTS
ORDER STATUS
AMENDMENTS
CANCELLATIONS
VAN SIZES
VAN EQUIPMENT
PARKING
HELPERS / LABOURS
LOADING / UNLOADING
PACKING / UNPACKING
ASSEMBLY / DISASSEMBLY
PACKAGING MATERIALS
COMPLAINS
DELAYS
INSURANCE TERMS
CONTACT
OTHER QUESTIONS

Ask our man with van team online if you haven't found an answer for your question

Frequently Asked Questions (FAQ)

Van & Equipment:

Q1. What size moving vans do you offer for house removals?

We offer a range of van sizes, from small vans for studio flats to large Luton vans for full house moves, ensuring we can handle any size relocation.

Yes, our vans come fully equipped with straps, blankets, trolleys, and ramps to keep your belongings safe during transit.

Helpers / Moving Crew:

Q1. How many movers will be provided for my move?

We assign 1–3 professional movers depending on the size of your move, ensuring fast and efficient service.

Absolutely! All our movers are fully trained, background-checked, and covered by insurance.

Quotations:

Q1. How can I get a free moving quote?

You can request a free instant quote through our online form by providing basic details about your move, like location, size, and date.

Booking:

Q1. How do I book your removal services?

Simply complete our online booking form or contact our support team to confirm your preferred date and time.

We recommend booking at least 1–2 weeks before your moving date to secure your preferred slot.

Cancellation:

Q1. What is your cancellation policy?

You can cancel or reschedule your booking free of charge up to 48 hours before your move.

Payments:

Q1. What payment methods do you accept?

We accept all major debit/credit cards and bank transfer payments.

Insurance:

Q1. Is my furniture insured during the move?

Yes, all your items are covered by our Goods in Transit and Public Liability insurance.

Amendments:

Q1. Can I change my moving date or address after booking?

Yes, you can update your booking details anytime by contacting our support team at least 24 hours before the move.

Packaging Materials:

Q1. Do you provide packing materials?

Yes, we supply boxes, bubble wrap, tape, and other packing materials to protect your belongings.

Absolutely! Our team can professionally pack and unpack your items to save you time.

Parking:

Q1. Do I need to arrange parking for the moving van?

Yes, please ensure a safe and legal parking spot is available at both pick-up and delivery locations to avoid delays.

Order Status:

Q1. How can I track my order status?

You can check your booking status anytime by contacting our support team.

Delays:

Q1. What happens if there’s a delay on moving day?

We keep you informed in real-time and adjust schedules to ensure your move is completed as soon as possible.

Contact:

Q1. How can I contact your support team?

You can reach us via phone or email for quick assistance with any queries.

Other Questions:

Q1. Do you offer same-day or emergency removals?

Yes, we can often arrange same-day or short-notice moves depending on availability.

Absolutely! We offer both local and nationwide removals from London to anywhere in the UK.

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If you couldn’t find the information you were looking for in our FAQs, don’t worry — just fill out the form below. Our team will review your query and get back to you as soon as possible with a clear and helpful response.

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Do you provide a free, no obligation quote for man and van services?

Yes, at London Man Van, we are committed to transparency and customer satisfaction. We provide a free, instant, no-obligation quote for man and van service? You can obtain an immediate detailed quote online by filling out the quote form on our website, which will include all costs based on the details you provide. This quote will also be sent to the email address you specify.

No, we do not offer quotations over the phone. All quotes are provided online via our quotation form. This allows you to receive an immediate detailed quote on our website, reflecting all the costs for the factors that affect the price. Additionally, this quote will be sent to the email address you provide on the form. To proceed with Instant Online Quotation for our Moving Services please click the link GET A QUOTE.

No, we do not offer quotations over the phone. All quotes are provided online via our quotation form. This allows you to receive an immediate detailed quote on our website, reflecting all the costs for the factors that affect the price. Additionally, this quote will be sent to the email address you provide on the form. To proceed with Instant Online Quotation for our Moving Services please click the link GET A QUOTE.

To get a quote, simply fill out the QUOTATION FORM on our website. You will immediately see a detailed quote online, and a copy will be sent to the email address you provided, along with a reference number.

It is advisable to request a quote as soon as possible to secure your preferred moving date and time. However, we understand that plans may change. To check our availability please click the link CHECK AVAILABILITY.

The online quote is influenced by van size, the number of helpers, duration time, distance, the number of floors (if there is no elevator), toll zones in Central London, and any other additional services requested.

Estimating the time needed for a move can vary greatly depending on several factors, including the size of your current home, the amount of belongings you have, the distance to your new home, and the moving resources available to you.

If the job takes longer than the estimated time, please be aware that we charge fees in 30-minute blocks. Our ability to stay longer and accommodate additional time depends on the time required for us to reach our next client. To avoid any issues, we recommend not underestimating the time needed for loading and unloading during the booking process. This will help ensure that we can provide the best service possible for all our clients.

The quotation includes one full load of the requested van size, transportation from point A to B or A - B - C - D - E, and any additional services you selected during the quoting process. Professional removals team Transportation of your belongings in a suitable vehicle Loading and unloading of your items Travel costs, such as fuel.

Expenses not Include in Your Quote are: additional trips, parking ticket, parking fines, road tolls, ferry tickets, customs duties, and packing materials.

The online quote you receive will take into account the number of floors involved in your move. However, if there is no elevator available in the building, we will charge an extra fee for each floor. This is because moving items up or down stairs can require more time and effort from our moving team, and we want to ensure that they are fairly compensated for their hard work.

Our charges include the cost of petrol. This ensures that you do not have to worry about additional fuel expenses during your move. The fuel charges for your specific route are already included in the quotation we provide. This approach ensures transparency, allowing you to accurately budget for your move without any unexpected surprises. At London Man Van, we believe in being upfront about our costs to help you make informed decisions.

If you require two vans for your move, you will need to place two individual orders. To do this, simply follow the booking process on our website, and make sure to complete the process separately for each van. This will ensure that both vans are reserved and ready for your moving day. When you need two vans for your move, it's essential to make separate bookings for each van to ensure a smooth and efficient process. To do this, follow these steps: 1.Visit our booking page. 2.Begin the booking process by providing the necessary details such as your location, destination, date, and time of your move. 3.Once you've completed the details for the first van, proceed to payment and confirmation. 4.After completing the booking for the first van, return to the booking page to start a new booking for the second van. 5.Fill in the details for the second van, including the same move date and time if required. 6.Complete the booking process separately for the second van, ensuring payment and confirmation. By following this process, you will have successfully reserved two vans for your move, and our team will be ready to assist you on your moving day.

The number of personnel available to assist you during your moving process with London Man Van is contingent on the size of the van you select for your move. Here's a breakdown to help you understand better:

Small Van: Generally, for smaller van options, we provide one man to assist you. This is often suitable for small moves, transporting a few pieces of furniture, or a handful of boxes. You can check our various van options and their capacities on our van size guide.

Larger Vans (Medium, Large, Extra Large, and Luton Van): For larger vans, we offer the services of two men to help ensure that your moving process is smooth, efficient, and as stress-free as possible. This is ideal for moving larger households, bulky furniture, or numerous boxes. The additional help ensures quicker loading and unloading, helping to save time and effort.

Special Requests: If your move requires more hands on deck, we can accommodate special requests by providing three men with our larger vans, such as the Extra Large Van or Luton Van. This service is particularly beneficial for extensive moves involving heavy or numerous items. You can inquire about this option and check the availability for your specific moving date on our availability check page.

To ensure you're choosing the right van size and number of men for your move, you can utilize our van size calculator and review our pricing options. Additionally, to secure the date and services for your move, you can proceed to our booking page.

Remember, our team at London Man Van is here to assist you every step of the way, ensuring your moving experience is seamless and positive.

Hire moving help in London Affordable man with a van prices Calculate van size for your move Check moving date availability in London Choose the right van for your move.

No, packaging materials and supplies are not included in the initial quotation. This is because the specific needs for packaging materials can vary greatly depending on the nature and quantity of items being packed. If you need to ORDER PACKAGING MATERIALS, please do so separately to ensure that you receive the appropriate amount and types of supplies to safely and securely pack your belongings. The reason behind this is that the requirements for packing materials can significantly vary depending on what items you are planning to move. Different items might need different types of protection and packaging to ensure they are transported safely and securely.

For example, fragile items such as glassware or delicate electronics may require extra padding and sturdy boxes, whereas clothes and linens may not need as much protection. To accommodate these variances, we recommend that you assess your belongings and order the appropriate packaging materials separately.

You can order moving boxes and packing supplies in London directly from us. We provide a variety of boxes and packing supplies to meet your specific needs. If you’re unsure about the amount or type of materials you’ll need, our expert team is here to help. You can reach out to us for guidance to ensure that your belongings are packed securely.

Additionally, we understand that preparing for a move can be stressful, and ensuring you have all the right materials is a crucial part of the process. That’s why we’ve made it easy for you to get an estimate, book your move, and check the prices for our various services online. You can also use our van size calculator to determine which van size would be most suitable for your move.

Before finalizing your booking, you can also check the availability of our vans and services for your preferred moving date. This ensures that everything aligns with your moving schedule. In conclusion, while packing materials and supplies are not included in the quotation, London Man Van provides all the resources you need to ensure a smooth and secure moving experience. From a variety of vans to choose from, to packing supplies, and expert advice, we've got you covered.

Order Moving Boxes in London Book Your Move with London Man Van Check Prices for Moving Services Find the Right Van Size for Your Move Check Availability for London Man Van Services Choose the Perfect Van for Your Move

The online quote is designed to provide you with an accurate estimate based on the information you provide. However, it is essential to provide accurate and complete information to ensure there are no unexpected fees. If any changes are made after the initial quote, additional fees may apply.

Explanation: When you use our online booking system, we rely on the data you give us to compute an estimate. The more precise your details, the more accurate our quote will be. This is especially true if you're uncertain about the size of the van you require; our van size calculator can help. If you need to add services or items after getting your initial quote, or if there's a discrepancy between what was provided online and the actual requirements on the day, then adjustments to the pricing might be necessary. It's always good practice to check availability and review our pricing details in advance.

To ensure a smooth move, consider the type of van that suits your needs and perhaps purchase our quality moving boxes. For those moving across borders, our European removal services are also available.

Yes, upon completing and submitting the Quotation Form on our website, you will receive a confirmation email. This email will include a detailed breakdown of your quote, as well as a unique reference number assigned to your inquiry. It is crucial to save this email for your records, as it contains important information regarding your potential move. Additionally, if you decide to proceed with booking our services, you can simply click on the provided link within the email to continue with your booking process. This link will take you directly to our booking page, ensuring a seamless and efficient experience. For more information about our pricing, please visit our Prices page. To help you determine the most suitable van size for your move, you can use our van size calculator. Additionally, you can check the availability of our services on your desired date by visiting our availability check page. Explore our variety of vans on our Vans page, and find the best moving boxes and packing solutions for your move on our Moving Boxes London page. For international moves, check out our European Removals services. We aim to be your complete moving expert, guiding you every step of the way.

Yes, the minimum charge we apply is for 2 hours. However, if you require 3 men for your moving services, the minimum charge might be for 3 hours. This varies based on the size of the van and the number of helpers you need.

The reason for the minimum 2-hour charge is to account for the time and resources it takes to get our team and van ready, travel to your location, and start the moving process. It also helps in maintaining a level of efficiency and ensures that even for smaller moves, our team is adequately compensated for their time and effort.

To understand more about our pricing and find the best fit for your moving needs, you can visit our Prices page. Additionally, to ensure you choose the right van size, feel free to use our Van Size Calculator. For real-time availability checks, our Availability Checker can be a handy tool.

If you are in need of moving boxes or other supplies, you might find what you’re looking for on our Moving Boxes in London page. And for international moves, our European Removals services might be just what you need.

Should you have any more questions or need further assistance, please do not hesitate to Contact Us.

Explanation: Our charging structure is designed to be transparent and fair. Rather than a flat rate, we calculate charges based on the resources you utilize. This way, you only pay for what you need. If you're uncertain about how many helpers or what size of van is right for your move, you can use our van size calculator. For more details on pricing, you can check our Prices page. If you're ready to book or want to check the availability, you can do so by visiting our Booking page or Check Availability page. Additionally, for those moving abroad, you might be interested in our European Removals services. Should you have more questions, feel free to contact us.

Tags: London Moving Services Minimum Charge, Affordable Moving Prices London, Van Size Estimation London, Moving Supplies London, International Moving Services London

We charge from the time when the van arrives at your location and our team starts the job. We continue to charge until the entire moving process is complete, which includes loading, transportation, and unloading at your new destination. If the order exceeds the estimated time, we charge fees in 30-minute blocks. However, our ability to stay longer depends on the time required to reach the next client, so please do not underestimate the time for the loading and unloading.

If there is traffic on the road, it's important to note that we charge for our services from the time we start the job until we finish it. In the event that traffic causes delays and exceeds the initially estimated time of the move, this additional time will be taken into account and reflected in the final price. Our goal is to provide a seamless moving experience, and we understand that traffic is an uncontrollable factor. Our team always strives to choose the most efficient routes to minimise delays.

No, our clients do not pay for our travel to or from their address. The charges are based solely on the time the customer has booked for the job. The customer will only pay for the duration of the service, starting from when the job begins until it is completed. This ensures that our clients are charged fairly and transparently, without any additional travel costs.

Yes, our quotation form allows you to input multiple pickup and drop-off locations for your convenience. You can add up to 10 via addresses to accommodate your specific transportation needs. To do this, simply add the desired VIA ADDRESS(es) on our QUOTATION FORM, and we will provide a customised quote based on your multi-location request.

Central London has Congestion Charge Zones and Ultra Low Emission Zones. If any of the addresses involved in the move are in these zones or if we need to drive through the Congestion Charge Zone or Ultra Low Emission Zones during your move, additional charges will be applied to the final price.

Why should I book onlien?

Booking online is easier, and faster, and helps avoid mistakes. After placing an order, you'll receive an instant email confirmation allowing you to double-check the details you provided.

No. We do not offer phone bookings. Please use our online booking form to get an instant quote and book online. To proceed with Instant Online Quotation and Booking please click the link GET A QUOTE

Yes, you can book a service for the same day, depending on our availability. To see if there are any open slots, please check our availability on our website by clicking the following link: CHECK AVAILABILITY. Keep in mind that same-day bookings are subject to availability and may not always be possible.

No, all fees are transparently displayed during the booking process. Any additional charges or services will be clearly stated.

To book a service, just complete the BOOKING FORM by entering details about your move, including the moving date, required van size, number of helpers, and both your current and new addresses. Once you've filled out the form, you'll instantly see the quote on the website. Once you accept our quote you can proceed with the booking process online.

You will receive an Email and Text Message (SMS) confirmation within 15-30 minutes if you book during our office hours. If booked after hours, expect confirmation the next day.

If you don't receive your booking confirmation email and text, please contact our office urgently. You can also check your ORDER STATUS on our website.

Yes, we take data security seriously and use encryption to protect your personal information during the online booking process.

Yes, you can make changes to your booking details depending on our availability. Please use our CONTACT FORM and select the subject “I want to amend my order details” or contact our customer support team. Please have your booking reference number handy when making changes. Changes are subject to availability and may incur additional fees.

Yes, you can select the number of helpers you need during the booking process. We recommend choosing at least 2 men for heavy or large items.

We accept various payment methods, including cash, and bank transfers, You can select your preferred payment method during the booking process.

We recommend booking your moving service as early as possible to secure your preferred date and time. However, we understand that plans may change and will do our best to accommodate last-minute bookings.

Yes, our online BOOKING FORM allows you to add additional services to your moving service, such as packing, unpacking, assembly, and reassembly of furniture. Please select the appropriate time for additional services.

Yes, there is a minimum charge for our moving services, which varies depending on the size of the van and the number of helpers. This minimum charge will be clearly stated in the online quote you receive.

Yes, your booking is guaranteed once you receive your confirmation email and text message. However, please ensure all provided information is accurate to avoid any issues on a moving day.

Yes, you can reschedule your booking. To reschedule your booking please use our LMV website https://www.london-man-van.com/contactus/ and select "I want to amend my quote details" Or send us a text message via WHATSAPP requesting the change along with the reference number.

We recommend booking your move as soon as you have a confirmed moving date. Booking in advance increases the likelihood of securing your preferred date and time.

What payment methods are accepted for moving services?

We accept various payment methods, including, Bank Transfers, and Cash on the day of the move.

Yes, our quotes include VAT.

Unfortunately, we do not offer an installment payment option. Payments should be made either as a 30% deposit or in full at the time of booking, and any remaining balance should be paid before unloading the van on the day of the move.

Yes, if you cancel your booking within 48 hours of the scheduled move, a cancellation fee equivalent to the deposit amount paid will be charged. If you cancel before the 48-hour window, we will refund you in full.

If your payment is declined, please contact your bank or payment provider for assistance. You can also pay via Bank Transfer where you need to provide your order number as a payment reference. Your booking will not be confirmed until the deposit or full payment has been successfully processed.

We understand that plans can change, and we will try to accommodate your request for a change in your booking date or time. However, if the changes are made within 48 hours of the scheduled move, a re-booking fee may apply. All changes are subject to availability.

The waiting charge refers to the fee that is applied when there are delays in the moving process. This charge can be incurred in several different scenarios, including:
Waiting for the customer to start the job. We start to charge from the time when we arrive. The working time is counted from the arrival of the driver/the start of the move to the end of unloading/the end of work.
Waiting for the customer to unload the van. Larger and heavier items may require more time and effort to move. Be sure to include details about oversized or heavy items in the quotation form, as they might need additional movers. Waiting for payment from the customer. Late payments will delay unloading, which can increase the total working time you pay for. Remember to settle your payment before unloading the van. Additional factors: Other factors that can impact the time needed for moving include stairs, elevators, or long corridors. Be sure to mention these in the quotation form, as they can significantly increase the time required for loading and unloading. The waiting charge is based on the hourly rate for the service you have booked, and it is important to understand that the longer the delay, the higher the waiting charge may be. In conclusion, the waiting charge is a fee applied to cover any delays that occur during the moving process, and it is calculated based on the hourly rate for the service you have booked. To avoid incurring additional fees, it is important to be ready to start the job, unload the van promptly, and settle your payment before unloading.

We offer insurance coverage options for your items. However, if you require additional coverage or have high-value items, you may need to arrange additional insurance separately.

Yes and No. Yes, if you cancel your booking in less than 48 hours prior to the scheduled date. The cancellation fee is 30% of the total amount, which is equivalent to the deposit you have made while booking. No, if you cancel your booking 48 hours before the scheduled date, there will be no cancellation fee, and you will receive a full refund of your deposit.

We are transparent about our pricing and do not have hidden fees. However, extra charges may apply for additional services, such as extra pickups/drop-offs, additional loads, or floor charges which are not stated by the customer during the booking process.

If you overestimate the van size and the actual load is smaller than what you booked, we will not be able to refund the difference as we have scheduled the van size you have requested.

If your move takes less time than originally estimated, unfortunately, we won't be able to refund the difference as we have scheduled our team for the time you have requested.

If you cancel your booking more than 48 hours before the scheduled move, we will refund in full. If you cancel within 48 hours of the move, the deposit will be retained as a cancellation fee.

To amend your booking date or time please use our CONTACT FORM on our website and choose subject “ I want to amend my order details”. Or send us a text message via WHATSAPP requesting the change along with the reference number. All changes are subject to availability.

We do not charge extra for heavy items. However, it's always a good idea to inform us in advance if you have particularly heavy or bulky items that need to be moved or transported. This way, we can ensure the appropriate equipment and manpower are available to handle your items safely and efficiently. Additionally, we may need to assess the feasibility of moving such heavy items, especially if they need to be transported through narrow hallways, stairs, or other tight spaces. So, please feel free to let us know about any heavy items, and we'll do our best to ensure a smooth and hassle-free moving or transportation experience for you.

Yes, we provide long-distance moves from London to any city in the UK, or from any city in the UK to London. Additionally, we also provide moves from the UK to Europe or from Europe to the UK.

We do not charge for parking. However, it is the customer’s responsibility to arrange parking permits or permissions if required. Any parking fines incurred during the move will be added to your final bill.

We do not charge extra for moving fragile items, but please inform us in advance so we can take appropriate precautions. We recommend considering additional insurance for valuable or fragile items.

Yes, moves during public holidays may incur additional charges. Our pricing is adjusted to accommodate the increased demand and operational costs associated with working on these days. When you request a quotation for a move scheduled on a public holiday, the price will be displayed accordingly, taking into account any extra fees associated with bank holiday charges. This ensures that the quote you receive is transparent and reflects the true cost of your move on a public holiday.

We strive to offer competitive pricing, but we do not offer price matching. Our pricing is based on various factors such as van size, distance, and time required to complete the move.

We do not charge extra for last-minute bookings. However, our availability may be limited, so it's always best to book your move well in advance.

How can I check my order status?

To check your order status, please click the link ORDER STATUS, and enter your order number and the email address you provided when booking our service. The system will show you the current status of your order.

Once your order is accepted, you will receive a confirmation email with your order details. You can also check your ORDER STATUS on our website using your order number and email address.

First, please check your spam or junk folder. If you cannot find the confirmation email, please check the order status by clicking the link ORDER STATUS. If you still can not find your confirmation please contact our customer support team to verify your order details and ensure your order has been processed.

Yes, you can track the progress of your removals team by logging into our website's tracking system using your order number and email address. You can also contact our customer support team for updates.

Yes, you can add extra services to your existing order by contacting our customer support team. They will guide you through the process and inform you of any additional charges.

How can I amend the details after submitting the Quotation Form?

Please proceed with a new quotation on our website providing accurate details. You can use our QUOTATION FORM with no obligation as many times as you need.

Yes, you can amend your booking. To amend an order please use our CONTACT FORM on our website and choose an appropriate subject or send us a text message via WHATSAPP requesting the change along with the reference number. Please let us know at least 48 hours before your moving day.

You can amend your booking up to 48 hours before the scheduled date and time of your service. Please note that amendments are subject to availability and may incur additional charges based on the nature of the changes.

Amendments on the day of the service are generally not allowed, as our schedules are typically fixed in advance. However, you may contact our customer support to discuss your situation, and we will try to accommodate your request if possible. All amendments are subject to availability and may incur additional charges.

Once you have submitted your amendment request via the CONTACT FORM, SMS, or phone call, our customer support team will review the changes and confirm their feasibility. You will receive an email confirmation and text message to inform you of the status of your amendment request.

Amendment fees may apply depending on the nature of the changes made to your booking. These fees will be communicated to you during the amendment process, and you will need to agree to them before the changes are applied to your booking.

Yes, you can add additional services to your booking, provided that you inform us at least 48 hours before the scheduled date and time. To amend an order or add additional services please use our CONTACT FORM on our website and choose an appropriate subject or send us a text message via WHATSAPP requesting the change along with the reference number. Please let us know at least 48 hours before your moving day.

If you need to cancel the booking after making amendments, our standard cancellation policy applies. You can find the details of our cancellation policy on our website or in your booking confirmation email.

Yes, you can change your payment method after making amendments to your booking. Please contact our customer support team to update your payment information.

If the requested amendments are not available, our customer support team will inform you and discuss alternative options or solutions. If no suitable alternative can be found, you may need to maintain your original booking or consider cancelling the booking altogether.

Transferring a booking to another person may be possible, but this will depend on the specific service and the terms and conditions associated with your booking. Please contact our customer support team to discuss the possibility of a booking transfer.

Yes, your original booking will be held while your amendment request is being processed. If the requested amendments cannot be accommodated, your original booking will still be valid, and you can decide whether to proceed with it or cancel the booking as per our cancellation policy.

Can I cancel my booking?

Yes, you can cancel your booking. To cancel an order please use our CONTACT FORM on our website and choose an appropriate subject or send us a text message via WHATSAPP with your cancellation request including your reference number. Please let us know at least 48 hours before your day moves otherwise a cancellation fee will apply.

If you need to cancel your booking, please contact our customer support team via CONTACT FORM or via WHATSAPP as soon as possible. Cancellation policies and fees may apply, depending on the notice given.

You can cancel your booking without any charges if you do so at least 48 hours before the moving date and you will be fully refunded. If you cancel in less than 48 hours, a cancellation fee of 30% of the total move price will apply.

To cancel your order, please use our website's CONTACT FORM or send a cancellation request via WHATSAPP, including your reference number. Please ensure that you inform us of the cancellation at least 48 hours before your scheduled moving date; otherwise, a cancellation fee may apply.

If you booked and want to cancel on the same day, but your booking has not been confirmed yet, we will cancel and proceed with a full refund. If your booking has been confirmed it means that we have already scheduled the team for your booking and cancellation policies and fees will apply.

The cancellation fee is 30% of the total price of your move.

Yes, your booking can be cancelled due to a lack of deposit payment or availability.

Yes, you can reschedule your move, subject to availability. Amendment fees may apply, depending on the notice given.

Once you have cancelled your booking with us, we will process the refund within 1-2 business days. You will receive a confirmation email once the refund has been issued. Typically, it takes 48-72 hours for the money to be credited to your bank account. However, depending on your bank's policies, it may take up to 10 working days for the refund to reflect in your account.

We process refunds using the same payment method you used for the initial booking.

We accept various payment methods, including cash, and bank transfers, You can select your preferred payment method during the booking process.

Partial cancellations may be possible. Please use our CONTACT FORM on our website and choose an appropriate subject or send us a text message via WHATSAPP with your cancellation request including your reference number or contact our support team to discuss your specific situation.

In case of emergencies, please contact us as soon as possible to discuss your options. We will do our best to accommodate your situation.

Yes, there is a minimum charge for our moving services, which varies depending on the size of the van and the number of helpers. This minimum charge will be clearly stated in the online quote you receive.

Yes, your booking is guaranteed once you receive your confirmation email and text message. However, please ensure all provided information is accurate to avoid any issues on a moving day.

Yes, you can reschedule your booking. To reschedule your booking please use our LMV website https://www.london-man-van.com/contactus/ and select "I want to amend my quote details" Or send us a text message via WHATSAPP requesting the change along with the reference number.

We recommend booking your move as soon as you have a confirmed moving date. Booking in advance increases the likelihood of securing your preferred date and time.

We recommend booking your move as soon as you have a confirmed moving date. Booking in advance increases the likelihood of securing your preferred date and time.

We recommend booking your move as soon as you have a confirmed moving date. Booking in advance increases the likelihood of securing your preferred date and time.

What are the sizes of vans you provide?

We offer Small, Medium, Large, Extra Large, Luton vans to cater to various moving needs. Please check the dimensions of the loading part of our vans we offer on our website by clicking the link VAN SIZES and choose the right van size for the size of your move.

Choosing the right size van for your move is an important decision to make. Here are some factors to consider: Inventory of items: Make a list of all the items you plan to move. This will help you visualise the amount of space needed for your belongings to transport. To make this process easier use our Online Inventory List Creator. Size of moving items: Consider the size of your larger items, such as furniture and appliances, as they may require more space. Load capacity: Check the load capacity of the van you are considering. Make sure it can safely accommodate the size and the weight of your items. Parking space and height/length: When choosing a van size, consider the available parking space at your current and new locations, as well as the height and length restrictions in those areas. If there are any restrictions with height or length, please provide this information on our BOOKING FORM. Check offered van sizes: We offer 5 different Vans Sizes for different moving needs, you can check the dimension of each van along with their load capacities. Check our VAN SIZES on our website and find the one that best suits your needs for your move. Van size estimator: If you are still not sure what van size to choose please, use our online van size estimator tool that can help you determine the right size van for your move. Overall, taking into consideration the amount and size of your items, load capacity, parking space, and using a VAN SIZE ESTIMATOR can help you choose the right van size for your move.

When you book a van with us, you can select the size of van you require on the BOOKING FORM. Rest assured that you will receive the size of van you have selected and we will never provide you with a smaller van. However, there are times when we may need to send a larger van, but we will always ensure that the cargo space matches the size of the van you ordered, unless you specifically request for a larger loading space. If there are any height restrictions for the van, please do let us know. This will help us ensure that we send you a van that is suitable for your needs and will prevent any inconvenience or delays during the loading and unloading process.

We offer 5 different sizes of vans, which allows us to adapt to the needs of our customers. Make sure you choose the right size van for your items. Check the dimensions of the loading part of our vans we offer on our website by clicking the link VAN SIZES and choose the right van size for the size of your move.

Yes, you can change your van size after booking, but please be aware that this is subject to availability and may result in a change to your original booking cost. To make any changes to your van size, use our CONTACT FORM on our website and select amend van size or simply contact us via WHATSAPP and provide your order number and provide details of your request you want to be amended. Keep in mind that last-minute changes may be more difficult to accommodate, so it is always best to notify us of any alterations well in advance of your scheduled move.

Yes, each van size has a specific weight limit. To find the information about the weight limit of each van we offer please click the link VAN SIZES

We do not transport hazardous materials, illegal items, drugs, cash, jewellery or live animals.

Yes, you can choose to pack and load your belongings, or you can opt for our professional packing and loading services.

We provide Luton Vans with or without tail lift. If you need Luton Van with a tail lift please provide your request on the BOOKING FORM.

Yes, we recommend reserving your preferred van size as early as possible to ensure availability on your desired date.

How are my items secured in the van during transit?

We use moving blankets, straps, and bungee cords to secure your items, preventing movement and minimising the risk of damage during transit.

Our moving company utilises a range of professional equipment to ensure a smooth and efficient moving process. During the move, we typically use the following equipment: Moving trucks: Our fleet of well-maintained moving trucks is available in various sizes to accommodate different types of moves. They are equipped with necessary safety features, such as straps and padding, to protect your belongings during transit. Dollies and hand trucks: We use both four-wheeled dollies and two-wheeled hand trucks to safely transport heavy or bulky items, reducing the risk of injury to our team and potential damage to your possessions. Furniture pads and blankets: To protect your furniture and other delicate items from scratches, dents, and other damages, we use high-quality furniture pads and blankets to wrap and cushion them during the move. Moving straps, ropes and bungee cords: Our team uses moving straps and ropes to secure your items in the moving van, preventing them from shifting and potentially causing damage during transit. Toolkits: Our movers carry a comprehensive toolkit, including screwdrivers, wrenches, and pliers, to disassemble and reassemble furniture or other items as needed. Our moving team is trained to use this equipment effectively, ensuring a smooth and hassle-free move for our clients.

A moving trolley, also known as a hand truck or dolly, is a piece of equipment with a flat platform and wheels designed to transport heavy items. It helps make the moving process easier by allowing you to move multiple items at once, reducing physical strain and decreasing the risk of injury.

Moving blankets, also known as furniture pads, are thick, padded covers that protect your belongings from scratches, dents, and other damage during the move. They can be wrapped around furniture, appliances, and other large items to provide a cushioned layer of protection while being transported.

Moving straps are adjustable belts designed to help lift and carry heavy items more efficiently. They are typically used by placing the straps under the item and around the movers' shoulders or forearms, distributing the weight evenly and reducing the risk of injury. Moving straps can make carrying large or awkward items easier and more comfortable.

Protecting straps are safety accessories designed to secure and stabilise items in the van during transportation by securing them in place, preventing movement and reducing the risk of damage during the transport.

Bungee cords are elastic cords with hooks on each end, used to secure items during a move. They are used to fasten moving blankets around furniture and keep items from shifting inside the van during transportation.

Yes, all our removals vans have GPS navigation systems to ensure efficient and accurate routing during the move.

How many helpers can I order for my move?

The number of helpers you can order for your move depends on the size of the van you have chosen. For most moves, you can order one or two helpers along with one van. If you have selected a smaller van, one helper should be sufficient for the job. However, if you have chosen a larger van to accommodate a more substantial amount of belongings, you might want to consider ordering two helpers to ensure a smoother and more efficient moving process. If you order one helper, it means that the driver will assist to load and unload the van. If you order 2 men it means that the driver and helper will do all the loading.

Our helpers are here to make your move as smooth and efficient as possible. They are trained to perform a variety of tasks to ensure a seamless moving experience, including: Loading and unloading: Our helpers will carefully load your belongings onto the moving vehicle and unload them at your new location. They are skilled in handling items of all sizes and weights, ensuring that your possessions are transported safely and securely. Packing and unpacking: Our helpers can assist with packing your belongings into boxes, making sure everything is properly protected for transport. Once you arrive at your new home, they can also help with unpacking and organising your items, making settling in a breeze. Assembly and reassembly of furniture: Our helpers are experienced in disassembling and reassembling furniture, so you don't have to worry about dealing with complex instructions or missing pieces. They'll take care of the heavy lifting and ensure your furniture is ready to use in your new home. When you book our services, the tasks performed by the helpers will depend on the number of helpers and the specific services you choose: If you order one helper who also serves as the driver, they will assist with loading your items onto the vehicle and securing them for transport. Once you arrive at your new location, the driver/helper will help with unloading as well. If you order two helpers, both will be responsible for loading and unloading your items, ensuring that the process is efficient and your belongings are handled with care. Please note that for safety reasons, our staff reserves the right to refuse to carry large or heavy objects with the client when only one helper is booked. This policy is in place to protect both the customer and our staff from potential injuries. If you have large or heavy items to move, we recommend booking two helpers to ensure a safe and smooth moving experience.

You should consider ordering two helpers for your move in the following situations: Size of your move: If you have a larger move, such as a full apartment or house, two helpers will be more efficient in loading and unloading your belongings. This will save you time and make the moving process smoother. Heavy or bulky items: If you have heavy or oversized items like large furniture, appliances, or a piano, two helpers can ensure these items are moved safely and securely without causing damage or injury. Limited time frame: If you're on a tight schedule, having two helpers can significantly reduce the time it takes to complete your move, allowing you to settle into your new home more quickly. Stairs or difficult access: If your move involves navigating stairs, narrow hallways, or other challenging spaces, two helpers can work together to manoeuvre your belongings with greater ease and care. Packing and unpacking: If you require assistance with packing and unpacking your items, two helpers can work concurrently, making the process more efficient and stress-free. Ultimately, ordering two helpers can provide a more efficient and safer moving experience. Consider your specific needs and the complexity of your move when deciding whether to enlist the help of two professionals

We recommend contacting our customer service team as soon as possible to discuss your needs. While we cannot guarantee immediate availability, we will do our best to accommodate your request.

No, customers are not allowed to help with carrying heavy or bulky items due to health and safety policies.

Yes, our staff have the right to refuse carrying large or heavy objects if they believe it poses a safety risk to themselves, the client, or the property. Our team members are trained to handle a wide range of items, but they must prioritise safety above all else. There are several reasons why our staff may refuse to carry a large or heavy object: If the object exceeds the weight limits specified by our company guidelines, our team may not be able to move it safely without specialised equipment. If the object's dimensions make it impossible to navigate through doorways, hallways, or staircases without causing damage, our staff may not be able to proceed. If our team members believe that moving the object will put their health and safety at risk due to the potential for strains or other injuries, they may refuse to carry it. In cases where our staff is unable to move a large or heavy object, we will work with the client to explore alternative solutions, such as disassembling the item or arranging for specialised equipment or additional manpower. Our goal is to ensure a safe and efficient moving experience for both our clients and our team members.

Our team will take your goods up to the fourth floor if there is no lift/elevator in operation.

Sometimes we may send two people, but only the one helper you ordered will do the loading according to the order, unless you want to order an additional helper.

If you select one man for loading and unloading, and the items are too heavy or large, the driver/helper may refuse to carry them due to safety concerns.

Yes, our removal helpers undergo rigorous training, including proper lifting techniques, packing methods, and safe handling of delicate items.

No, unfortunately, we do not offer helpers services without a moving truck. If you require a helper only, we suggest that you explore other options in your local area.

Yes, all our member teams are CBS checked and are insured.

Yes, our helpers come equipped with the standard tools and equipment to safely and efficiently move your belongings.

Only if you think so. The helpers holds 100% of the tips. The London Man Van team is very efficient and always tries to cope with the toughest task.

Yes, our helpers and labours follow all applicable health and safety guidelines to ensure a safe and efficient moving process for both our customers and our team.

In the rare event of an injury, our insurance covers the situation, and we have backup team members available to ensure your move continues smoothly.

No. We do not provide piano moves.

Yes, when you choose 2 or more men, the overall moving time will be shorter as the workload will be shared.

Please consider ordering two helpers if some of the items you transport are too heavy or too large to carry, or there are more than 2 floors without a lift. Please note that when ordering one helper and there are large or heavy objects our staff has the right to refuse to carry with the client for the safety of the customer and our staff. When you order one helper, sometimes we may send 2 people, but only one helper you ordered will do the loading according to the order, unless you want to upgrade your order for an additional helper. Customers are not allowed to carry heavy or bulky items with helpers due to health and safety of the insurance policy. Please remember that when you choose 2 men, then your move will go smoothly and will take less time.

How many hours should I select for loading and unloading?

It is the customer's responsibility to estimate the time required for loading and unloading when scheduling a move. While we are typically able to accommodate up to an additional hour beyond your initial estimate, our ability to do so depends on the time needed to reach our next client. We strongly recommend not underestimating the time needed for loading and unloading, as this will not necessarily speed up the moving process. Our team is dedicated to ensuring a smooth, secure, and damage-free move, and we do everything in our power to make that happen. Please take into account all factors that might affect the loading and unloading process when making your estimate, including the size and weight of your belongings, access to the property, and any obstacles or constraints. This will help ensure a smooth experience for all parties involved.

Please note that we provide our services up to the fourth floor if there is no elevator and the charge for flooring is included in the price when you select on the BOOKING FORM.

For each additional load, we charge an additional fee (equivalent to one hour on top of the price) plus distance and time if the move takes longer.

Yes, we take great care to protect your items during loading by using padding and securing them with straps to prevent any damage or movement in transit.

We use hand trucks, dollies, and other equipment to safely load your items into the van.

Yes, we will unload your items to your property, ensuring they are unloaded safely and carefully.

Yes, we will unload your items to your property, ensuring they are unloaded safely and carefully.

We take special care with fragile items and will ensure they are loaded and unloaded with extra care and attention. Please inform our staff of fragile items or mark them using fragile tape or labels.

We can move items up or down stairs as long as it is safe to do so and within our weight limits. We will carry your items onto the fourth floor if no lift is in operation.

We will make every effort to safely carry your items through tight spaces, but we may need to make alternate arrangements if we are unable to do so.

Please let us know in advance if you have any items that require special handling or care, so we can make appropriate arrangements.

The time it takes to load and unload your items will depend on the number of items, their size and weight, and the distance we need to carry them.

We can handle oversized or irregularly shaped items as long as they are within our weight limits and can be safely loaded and unloaded.

No, customers are not allowed to help with carrying heavy or bulky items due to health and safety policies.

Yes, when you choose 2 or more men, the overall moving time will be shorter as the workload will be shared.

How many hours should I select for Packing or Unpacking?

The number of hours needed for packing and unpacking can vary significantly depending on the number of items you have, their size, and complexity. It's essential not to underestimate the time required for these processes, as doing so will not make the move take less time. Underestimating the time needed for packing and unpacking will not make the moving process any faster. In fact, it can lead to a rushed and stressful experience, increasing the risk of damage to your belongings. At our company, we strive to make your move as smooth and secure as possible, ensuring your items are packed and unpacked with care and expertise. By allocating the appropriate amount of time for these tasks, you can help ensure a successful and stress-free move.

Our packing and unpacking service is a professional solution designed to help customers pack and unpack their belongings safely and efficiently during a move, whether residential or commercial. Our team of trained experts handles everything from packing your items securely to unpacking them at your new location.

Yes, we offer comprehensive packing and unpacking services. Our professional team can help you pack your belongings securely and unpack them at your new location.

Our team of experts is trained to handle fragile and valuable items with the utmost care. We use specialised packing techniques and materials to ensure the safe transport of your precious belongings.

Our packing service takes the stress out of your move by ensuring that your items are safely and efficiently packed by experienced professionals.

The time it takes to pack a household depends on the size of the property. Our estimates are as follows: Studio to one-bedroom apartment: 3-4 hours Two-bedroom house: 4-5 hours Three-bedroom house: 5-8 hours Four-bedroom house: 8-12 hours Five-bedroom house: 10-12 hours

Use wardrobe boxes for hanging clothes, roll clothes to save space, and place shoes in separate bags or boxes.

Use original packaging if available, otherwise wrap electronics in anti-static bubble wrap or packing paper, and pack them in sturdy boxes with padding. Please note that our insurer will not accept any claims of your electronics if they are not packed in original packaging.

Start packing early, de clutter before packing, pack room by room, and create an inventory list of your belongings.

Unpack room by room, starting with essential areas like the kitchen and bathroom, then moving on to bedrooms and living spaces.

Follow your inventory list, use labelled boxes to guide your unpacking, and set up a designated area for empty boxes and packing materials.

Reuse, recycle, or donate packing materials, and flatten boxes for easy storage or disposal.

Unpacking time varies based on the size of your move, but allocating a few days to a week is reasonable for most moves.

Double-check your inventory list, look in-misplaced or unopened boxes, and contact your moving company if you believe an item is missing or damaged.

Store them for future use, offer them to friends or neighbours, or donate them to local organisations that accept packing supplies.

What types of furniture does your assembly service handle?

Our furniture assembly service can handle most types of flat pack furniture, except for sliding door wardrobes.

Yes, our team is fully trained and experienced in furniture assembly and reassembly.

Yes, we'll bring standard tools needed for the furniture assembly.

Yes, we can deliver your IKEA flat pack furniture and assemble it at your home at the same time.

Our professional and experienced team ensures that your furniture assembly goes according to plan, and we offer competitive pricing.

Yes, we can help you move your furniture after assembly when using our moving service.

The assembly time depends on the complexity and size of the furniture. Our team will work as efficiently as possible to complete the job.

Yes, we can assemble furniture from various brands, as long as they are flat pack furniture and not sliding door wardrobes.

No, we don't dispose of packaging materials.

No. Our primary service is furniture assembly and reassembly.

Please contact our customer service as soon as possible if you need to cancel or reschedule your appointment. We will do our best to accommodate your request.

Do you provide packing materials and boxes?

Yes, we provide all necessary packing materials, including boxes, bubble wrap, packing paper, and tape. You can order packaging materials online in our BOX SHOP Please note that packaging materials are not included in your moving quote and you need to order them separately.

We offer a variety of packaging materials including cardboard boxes, bubble wrap, packing tape, packing paper, and more. Please click the link BOX SHOP and visit our online shop to check a complete list of available materials.

Yes, we strive to provide environmentally-friendly packaging materials whenever possible, such as using recycled cardboard and biodegradable packing peanuts. Please check the product descriptions on our website for more information about our eco-friendly options.

Yes, we do offer discounts for bulk orders of packaging materials. Please contact our customer service team to discuss your specific needs and receive a customised quote.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the courier's website.

If you receive damaged packaging materials, please contact our customer service team within 48 hours of delivery to report the issue. We will work with you to resolve the problem as quickly as possible.

No, we do not offer a local pickup option for customers.

Yes, we offer packing tips and guidelines on our website to help customers pack their items securely and efficiently.

Absolutely! You can choose from our wide variety of packaging materials to create a custom order that meets your specific needs. Simply add the desired products to your cart and proceed to checkout.

Yes, our packaging materials are designed to withstand the rigors of both domestic and international shipping. However, we recommend checking with your chosen carrier to ensure the materials comply with their specific requirements and guidelines.

Most orders are processed within 24-48 hours. We deliver from Monday to Friday. Please note that no deliveries proceed on the weekends and bank holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please contact our customer service team as soon as possible if you need to change or cancel your order. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed.

We stand behind the quality of our packaging materials and guarantee that they will be free from defects in materials and workmanship. If you encounter any issues with our products, please contact our customer service team for assistance.

Yes, you can enter a separate shipping address during the checkout process. Simply provide the desired delivery address and ensure it is accurate to avoid any delays or additional shipping charges.

To ensure the longevity and effectiveness of your unused packaging materials, store them in a cool, dry place away from direct sunlight, moisture, and extreme temperatures. This will help prevent damage and degradation of the materials.

What should I do if I have a complaint about your moving services?

We're sorry to hear that you're not satisfied with our service. You can submit your complaint through our online complaint form, which is available on our website. Fill out all necessary details and submit the form. We'll respond as quickly as possible.

The complaint form can be found in the CONTACT FORM section of our website. It's labelled as "I want to make a Complaint".

In the complaint form, please provide your contact information, the date of your move, the details of the issue you're facing, and any other relevant information. This will help us address your complaint more effectively.

Yes, you can. Please call our customer service line. Our representatives will be glad to assist you.

After receiving your complaint, we will conduct an internal investigation to understand the issue. Based on our findings, we will take appropriate corrective measures and, if necessary, discuss compensation.

If any of your items were damaged during the move, please include this information in your complaint form. You may also be asked to provide photographic evidence of the damage for our records and to aid in our investigation.

What are the most common reasons for delays?

The most common reasons for delays are traffic jams, weather conditions, unexpected vehicle breakdowns, and unanticipated complications at previous removal jobs.

Our team will communicate with you via phone call or text message to inform you of any delays and provide an updated estimated time of arrival.

We cannot guarantee that there will be no delays, as unforeseen circumstances can still occur. We recommend being flexible with your schedule and allowing for a buffer of 1-2 hours. If you experience a delay, please contact our customer support team for further assistance.

Yes, if the delay significantly affects your plans, you can reschedule your removal service. Please contact our customer service team to discuss available options.

We plan our routes carefully, monitor traffic and weather conditions, maintain our vehicles regularly, and allocate additional time for unexpected issues to minimise the chances of delays.

You can track the status of your order on our website. You can contact also our customer service team to get an update. To check your Order Status Online please click the link ORDER STATUS.

No, delays do not affect the quality of our removal service. Our team remains committed to providing a professional, efficient, and safe service, regardless of any unforeseen delays.

Yes, if there's a significant delay that doesn't work with your schedule, you can cancel your order.

To help avoid delays, ensure that all items are packed and ready for transport, provide accurate information about the pickup and delivery locations, and inform our team of any special requirements or access restrictions in advance.

If you need to change the delivery address due to a delay, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but additional charges may apply depending on the new location.

We recommend informing your building management of the potential for delays and reserving extra time for your removal. If a delay does occur, please notify both our team and your building management immediately to discuss possible solutions.

If you are not satisfied with the way a delay was handled, please contact our customer service team. We take customer feedback seriously and will work with you to address your concerns and find a suitable resolution.

We understand that delays can be inconvenient, and we offer discounts based on the duration of the delay. However, we do not cover additional expenses incurred by the client due to delays, such as storage fees or alternative accommodation costs.

We cannot guarantee that there will be no delays, as unforeseen circumstances can still occur. We recommend being flexible with your schedule and allowing for a buffer of 1-2 hours. If you experience a delay, we offer the following compensation structure based on the duration of the delay: Up to one hour delay: no discounts 1-2 hours delay: 10% discount 2-3 hours delay: 20% discount

Our removal team will always work efficiently while ensuring the safety of your belongings. While they may attempt to make up for lost time, they will not compromise the quality of the service or the safety of your items.

Are my belongings insured during the move?

We understand the importance of protecting your belongings during the moving process. That's why we offer a range of insurance options to suit your needs. You can select from the following coverage options on our website when you get an online quote.

MVSL TRANSPORT LTD covers your goods up to £20,000 during transportation.

The customer is responsible for the first £250 per claim.

All claims must be reported at the time of occurrence. Claims will not be accepted after payment has been made and the MVSL TRANSPORT LTD team has left the site.

Yes, it is the customer's responsibility to arrange extra insurance if necessary.

Your goods will be protected if they are prepared for transport by the MVSL TRANSPORT LTD team and are included in the INVENTORY LIST provided by the customer.

The company's responsibility is to deliver your goods from the "moving from address" to the "moving to address" in the same condition as they were in when packed or made ready for transportation.

As a customer, you must declare the value of goods transported ( Inventory List ), manage valuables like jewellery and cash to keep with you during the process of the move, obtain necessary documents and permits, be present or represented during collection and delivery, ensure no items are left behind or taken by mistake, protect unattended property, and provide accurate delivery address information, among other responsibilities.

You must be present or represented during the collection and delivery, make a photo or video evidence of items to be transported where showing that items are undamaged, and ensure that all items are packed securely and nothing is left behind or taken away by mistake.

It is your responsibility to declare the value of goods transported by filling INVENTORY LIST. If the value of goods is lower than declared, the liability will be reduced.

You must obtain all necessary documents, permits, and authorisations that allow MVSL TRANSPORT LTD to carry out the move.

If the value of goods transported is determined to be lower than declared, you agree that the company's liability will be reduced accordingly.

If you do not provide a declaration of the value of your goods or require standard liability, the company will not be liable for failure to discharge its responsibilities unless that failure was caused by negligence or breach of contract on their part.

No, we do not take responsibility for the loss of cash, jewellery, or valuables. These items should be with you and under your control during the move.

The company is not liable for loss or damage caused by fire or explosion, loss or damage to certain items such as bonds, securities, stamps, plants, perishable products, furs, jewellery, animals, and loss or damage due to external factors like war, terrorism, strikes, radiation, or infestation, among others.

The company is not liable for damages to goods packed or unpacked by the customer or others. Additionally, the company's liability will cease after delivery.

No, we are not liable for loss or damage caused where goods have been packed or unpacked by the customer or others.

Yes, certain items such as prohibited or stolen goods, drugs, dangerous items, jewellery, valuable collections, plants, perishable products, and animals cannot be transported. Please see our terms and conditions for a full list of items.

The customer should adequately prepare and secure all electronic equipment or appliances, ensuring they are properly disconnected and safely packed for transportation. All electronic equipment needs to be packed in original boxes for insurance purposes.

It is your responsibility to adequately prepare and secure all electronic equipment for transportation. MVSL TRANSPORT LTD is not liable for electrical or mechanical derangement unless there is evidence of external damage.

You should adequately prepare and secure all electronic equipment by disconnecting cables, removing batteries, packing fragile components with appropriate padding, and using original packaging or suitable alternatives to protect the equipment during transportation.

The company will not be held liable for any loss or damage to goods that have pre-existing defects or are inherently defective.

No, no employee of the company shall be separately liable for any loss, damage, miss-delivery, errors, or omissions resulting from the provisions of the agreement. All liability falls under the company as a whole.

It is the customer's responsibility to arrange extra insurance if required. You may contact an independent insurance provider to discuss additional coverage options and costs to ensure your goods are adequately protected during the move.

All claims must be reported at the time of occurrence. The company will not accept any claims after the payment has been made, and the MVSL TRANSPORT LTD team has left the site.

The company's liability will cease after the delivery of your goods, as specified in the terms and conditions. It is essential to report any claims for loss or damage at the time of occurrence and before the team leaves the site.

The company is not liable for loss or damage caused when goods have been packed or unpacked by the customer or others. This includes fragile items that have not been professionally packed and unpacked by the company or its subcontractors.

What are the general opening hours for your business?

Our office operates 7 days a week. Office operating hours: Mon - Sun: 8am - 6pm Drivers operating hours: Mon - Sun: 7am - 9pm

If you have a general inquiry, we provide two ways to get in touch with us: Email - using CONTACT FORM on our website and choose appropriate subject from the subject options in the contact form. WHATSAPP - Utilise the WHATSAPP button on our website to reach us directly. Call our office number from the website.

If you need to contact us about your current quote, booking we provide three ways to get in touch with us: Email - using CONTACT FORM on our website, select the appropriate subject from the contact form options. WhatsApp - use WHATSAPP button on our website. Office Line - Call our office on 020 7060 4743 Please provide your order number and your request. We will respond to any emails or text messages within office working hours and the latest up to 24 hours.

When contacting us, please include your reference number (if applicable) and a detailed description of your question or request.

No, please do not reply directly to the email. We will not respond to any email sent directly from your mailbox, which we also indicate in emails sent to you such as quote, booking confirmation, etc. We kindly request that you use our CONTACT FORM on our website to reach out to us, ensuring that your message is properly routed and handled by our team.

No, please do not leave voicemails. We do not monitor or respond to voicemail messages, as our communication methods are focused on other channels such as email, WHATSAPP chat or calls.

No. We do not take details over the phone, so to get a quotation or place an order please use our website form. To proceed with Instant Online Quotation please click link GET A QUOTE

No. We do not offer phone bookings. Please use our online booking form to get an instant quote and book online. To proceed with Instant Online Quotation and Booking please click link GET A QUOTE

You can track the status of your order or booking on our website. To track status of your order please click the link ORDER STATUS.

Yes, you can contact us via WhatsApp. To do so, simply click the WHATSAPP button on our website and start a conversation with our support team. Please provide your reference number if you are contacting in regards your current quote, booking or order.

We aim to respond to all inquiries as quickly as possible. Response times may vary depending on the volume of inquiries we receive.

You can send us a message via our CONTACT FORM or through WHATSAPP or text message at any time. We will respond to your inquiry as soon as possible during our regular business hours

Yes, we do have a physical office; however, we currently do not arrange in-person appointments. We encourage you to take advantage of our online consultation or phone support services to discuss your requirements.

What is the fee for the Congestion Charge Zone?

The fee for the Paid Zone in Central London (Congestion Charge Zone) is a £15 daily charge if you drive within the Congestion Charge zone 07:00-22:00, every day (£15 + Vat). Click the CC / ULEZ CHECKER to check if your address is in the Congestion Charge Zone.

The fee for the Paid Exhaust Zone in Central London (ULEZ- Ultra Low Emission Zone - the same zone as Congestion Charge) applies 7 days a week, 24 hours a day (£12.50 + Vat). Click the CC / ULEZ CHECKER to check if your address is in the Ultra Low Emission Zone.

No, the company will not transport plants or goods that may encourage vermin or other pests, or cause infestation or contamination. It is your responsibility to make separate arrangements for such items.

Yes, we value your feedback. After your move has been completed, you will receive an email with a link to provide feedback on your experience with our services. If you leave your review to share your experience with us, we will give you a 5% discount on your next order.

No, we do not offer piano moves in our services.

No, we don’t provide house clearance or rubbish removals? We are unable to dispose of any items to the recycling centre as we do not have the licence for rubbish removals. You may need to look for Junk, rubbish removals company who are licensed to provide this kind of service.

We recommend booking your move at least 2-3 weeks in advance to ensure availability on your preferred date. However, we will do our best to accommodate last-minute requests.

No, we do not offer storage facilities.

Yes, we provide moving services for both local, long-distance and European relocations. Contact us to discuss the details of your move.

Yes, we offer a free, instant, no-obligation online quote for your move. Simply provide the details of your move and you will be quoted on the website.

Yes, you need to defrost and empty your fridge before shipping. The company is not responsible for the contents.

We may offer discounts for booking multiple services or referring friends to our moving services. Please contact our customer support team to discuss any available promotions or discounts.

Yes, we offer services on weekends and holidays, subject to availability. Please note that additional charges may apply for services during these periods.

Depending on our availability. Please note that weekends are especially busy, so if you are planning to move over a weekend please book well in advance. To ensure that you can get the best date and time of the service try and book our services as soon as you get a date in mind. You can check availability here CHECK AVAILABILITY.

To ensure a smooth moving experience, follow these steps in preparation for your removals service: Sort and declutter your belongings, deciding what you want to keep, discard, or donate. Pack your items securely in boxes, clearly labelling the contents and the destination room. Create an inventory list of your items for your reference and to assist the removals team. Prepare and protect large furniture or appliances by disassembling them if necessary and wrapping them in protective materials. Ensure easy access to your property for the removal vehicle and team, and notify your neighbours of the upcoming move if required.